Employee Story - Soph
Get to know our team here at Bippit!
Name: Soph
Job Title: Head of Customer Success
How long have you worked here 1 year, 2 month and 1 day (who's counting?)
Tell me a brief description of your role and responsibilities? I head up our Customer Success team at Bippit and my main goal is to support and take care of all of our amazing Customers <3
Whilst working at Bippit, I’ve worn so many hats - head of ops, head of coaching, head of CS but Customer Success and building the team is what I am most passionate about, and the most proud of. From thinking big picture and planning for the future, to helping our Customers drive engagement and support their people.
What is your favourite thing about working at Bippit?
The collaborative culture - everyone works together to get the absolute best out of each other and the product. Everyone’s voice is heard and respected, and I don’t think you can say that about a lot of companies <3
What stands out to you about the company Culture at Bippit?
How much we respect and care for each other, on a professional and a personal level. Everyone is so considerate of each others feelings and beliefs and it's incredible to work with such an amazingly thoughtful team.
What is one thing you’ve learned since working at Bippit?
The pace and excitement of start up life! Being the 4th employee at Bippit, it threw me out of my comfort zone heading up areas of the business I hadn't had the opportunity to work in before. I loved the context switching, being able to work across the business and different teams and really make a difference in the business.
What did you do on your last day off work?
I went to Star Wars Celebration, nerded out for four days and met my favourite two characters - Anakin Skywalker and Nien Nunb. It was an emotional day for 9 year old me.
Tell us something about Bippit that not enough people know of?
Our flexible leave policies! As if having unlimited holiday (with a KPI of 25 days a year to hit) wasn’t enough, we have 4 wellbeing days a year we can use whenever we want, and our birthday off! <3
What is your favourite benefit provided by Bippit?
My favourite benefit offered by Bippit is our own coaching service - not a plug at all! I'd never had the opportunity or chance to talk to a financial professional before about anything but I've found having my coach there so valuable to just throw ideas around with!